Refund Policy

30-day money-back guarantee. No questions asked.

If you ask for a refund within 30 days of a charge, we refund that charge in full. It does not matter whether you used the product, how many lessons your team completed, or why you changed your mind. Nothing is deducted, and there is no processing fee.

This applies to monthly and annual charges alike, and to the first charge and every renewal.

Email support@withlayup.com from the address on the account, or from any address at your organisation, and say you would like a refund. You do not have to give a reason, and we will not ask for one.

You can also request it through the billing portal linked from your Paddle receipt.

We reply within one working day and start the refund the same day. Paddle, our merchant of record, returns the money to the card or account you paid with. It usually lands within five to ten working days, depending on your bank.

Your subscription ends when the refund is issued, and no further charges are taken.

The trial runs for 14 days and needs a card, so the program can start the moment it ends. Cancel before the trial is over and you are never charged, so there is nothing to refund.

Cancelling and refunding are different things. You can cancel at any time from your billing settings. Cancelling stops the next renewal, and your program keeps running until the period you have already paid for ends.

If you would rather have the money back than finish the period, ask for the refund instead. Inside 30 days of the charge, you can have it.

We keep your organisation’s data for 30 days after the account closes so you can export your roster, completion records and reports. Then we delete it. Ask and we will delete it sooner.

The detail is in our Privacy Policy, and the rest of the agreement is in our Terms of Service.